Frequent Questions - Common Questions Answered
About products
What types of products do you sell?
At Ryujin Motors, we specialize in selling high-quality spare parts from reputable Japanese aftermarket brands such as HKS, Cusco, Blitz, Mugen, GReddy, Nismo, and Apexi, among others. We also offer Genuine OEM spare parts from manufacturers such as Toyota, Honda, Nissan, Subaru, Suzuki, Mazda, and Mitsubishi.
Whether you’re a car enthusiast looking to upgrade your ride, or a professional seeking reliable performance parts, our online store is your one-stop shop for all your aftermarket and OEM needs
Are the spare parts genuine?
Yes, all of our spare parts are 100% genuine.
We shipped directly from Japan to your doorstep. We use reliable shipping carriers to ensure that your parts arrive safely and on time.
What should I do if I can’t find the spare parts I need?
If you are unable to find the spare parts you need, you can email us and we will locate it for you.
Simply fill out the form with the necessary information and we will get back to you as soon as possible.
Shipping
How long does it take to process and ship orders?
We process and ship all orders within 12 business days. Once your order has shipped, you
will receive a tracking number via email. Please allow 5-7 business days for delivery.
If the product you ordered is out of stock or discontinued, we will notify you as soon
as possible and process a refund using the same payment method that you used to
pay
Do you offer international shipping?
Yes, we offer international shipping through Japan Post EMS
Are import duties and taxes included in the item price?
No, import duties and other charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to purchasing.
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.
What should I do if my package is lost or damaged during shipping?
If your package is lost or damaged during shipping, please contact the shipping carrier in your country and provide them with your tracking number and other relevant information.
If the issue is not resolved, please email us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
How often do you update your shipping policy?
We periodically update our shipping policy. Check our shipping policy page for the latest information. For any queries, feel free to reach out to us
Refunds and Returns
How long do I have to return an item?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please make sure the item is in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.
What should I do if I receive a defective or damaged item?
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately. We will evaluate the issue and make it right.
How do I start a return?
To start a return contact us. Please provide your order details and reason for the return. If your return is accepted, we'll provide you with instructions on how and where to send the package.
How long does it take to receive a refund?
We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund.
