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Contact us
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FAQ

Commonly asked questions and answers about shopping on our site, products, shipping procedures, returns and refunds.

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ABOUT SHIPPING

International shipping options, fulfillment speeds, processing timelines, and costs

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RETURNS & REFUNDS

Conditions under which customers can return or exchange purchased items and request a refund.

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BUSINESS HOURS

Monday to Friday. 8am-5pm, JST (UTC+9).

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If you have any question or need help, fill out the form below. We do our best to respond with 1-2 business day.